Exchange and Return

Retourservice Keeper-shop.be

Keeper-shop.be has its service at the top. We want to be able to satisfy you as a customer from the first step of your order to the complete processing of your order.

Perhaps you have received your article and is it not the right size? You may not be 100% satisfied with your order. Keeper-shop.be will help you with your exchange or your return. Below is a step-by-step description of what you need to do when you exchange or return your order at Keeper-shop.be.

Important:
You can only exchange / return your items within 10 working days after receipt of your order.
Printed items can NOT be exchanged.

  1. With your order you also received the Keeper-shop.be return form. Fill it in as completely as possible. Send the completed return form with the items you want to send back to us.
  2. Indicate clearly on the return form what you want:
    • Ruiling for another article and / or other size
    • Gift voucher Keeper-shop.be for a next order
    • Not good / satisfied = money back
  3. On the side of the return form you will find the reply address to which you must send your items. Cut it out and stick it on the box.
  4. Pack the items, if possible, with the original packaging.
  5. Stop the articles with the return form in a box (you can use the Keeper-shop.be box for this).
  6. Note: the costs for the return shipment are for you as a customer
  7. Keeper-shop.be receives your return. We will handle your return within 24 hours.
  8. a. You want a different size / different article? Within 5 working days, after receiving your return and if in stock, we will send it to you. The costs for this are for Keeper-shop.be. After shipping you will receive your new items within 5-8 working days.
    b. You want a gift voucher from Keeper-shop.be? Keeper-shop.be offers you the voucher with your next order
    c. You are not satisfied with your ordered item and you want your money back? You have to enter your bank details on the return form. Keeper-shop.be you book z.s.m. and at the latest within 14 days, after receiving your return, the amount back to you. Payments made with credit card will be refunded within 4 weeks.
    d. Your item has been broken? We will send you a new article within 12 working days, provided it falls within the warranty.

Note: damage to the foam of the gloves is not covered by the warranty

Do you have any questions / comments about your return? Then you can contact us via e-mail: hello@keeper-shop.be

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